Return Policy
Refund and Return Policy
Last Updated: August 3, 2026
At Restored Shine, we want you to feel confident when purchasing our products. This Refund and Return Policy explains the conditions and process for requesting a return or refund for products purchased directly through our website.
By placing an order with Restored Shine, you acknowledge and agree to the terms outlined in this policy.
1. Requesting a Return or Refund
If you would like to request a return or refund, you must contact us before sending any products back.
To begin the process, please email:
Your email should include:
- Your full name
- Order number
- Email address used to place the order
- The product(s) you are requesting to return
- The reason for your return request
- Any additional information that may help us process your request
Submitting a request does not automatically guarantee that your return or refund will be approved. All return requests are subject to the terms and conditions of this policy.
Please do not send products back without first contacting us and receiving return instructions. Products returned without prior authorization may not be accepted or may be returned to the customer at the customer's expense.
2. Return Eligibility
To be eligible for a return, the product must be returned to Restored Shine within the timeframe specified in the return instructions provided after your request is reviewed.
Depending on the circumstances of the return, we may require the product to be returned in its original packaging or with the original components included.
For products that have been opened or used, the product and any remaining contents must be returned. This allows us to verify the returned product and process the request appropriately.
If a product is partially used, the remaining product must be returned along with the applicable packaging and components.
We reserve the right to determine whether a returned product meets the requirements of this Refund and Return Policy.
3. Return Shipping Costs
Unless otherwise required by applicable law or specifically agreed to by Restored Shine in writing, customers are responsible for all costs associated with returning a product.
This includes the cost of postage, shipping, packaging, insurance, and any other expenses associated with sending the product back to Restored Shine.
We recommend using a shipping method that provides tracking information. Restored Shine is not responsible for products that are lost, damaged, or delayed while being returned to us.
The customer is responsible for ensuring that the returned product is properly packaged and securely shipped.
4. Refund Amounts
Approved refunds are subject to a 35% restocking fee.
The restocking fee is deducted from the eligible product purchase amount before the refund is issued.
Any original shipping or delivery charges paid at the time of purchase are non-refundable and will be deducted from the refund amount where applicable.
The customer is also responsible for the cost of returning the product to Restored Shine.
For example, if an order included a shipping charge at the time of purchase, that original shipping charge will not be included in the refund. Any return shipping costs paid by the customer are also not reimbursed.
Refunds are therefore calculated based on the eligible amount paid for the returned product, less the applicable restocking fee and any non-refundable shipping charges.
5. Used or Partially Used Products
We understand that some products may need to be opened or used to determine whether they are suitable for your needs.
If a return is approved for a product that has been opened or partially used, the customer must return the product and any remaining contents before a refund can be processed.
The refund will not be processed until the returned product has been received and reviewed by Restored Shine.
The applicable 35% restocking fee and non-refundable shipping charges will still apply to eligible returns.
If a product has been completely used and no product remains to be returned, the return may not qualify for a refund unless otherwise required by applicable law or approved by Restored Shine.
6. Damaged, Defective, or Incorrect Orders
If you receive a product that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, when applicable, photographs or other information showing the issue.
We may request additional information or documentation to help us determine the appropriate resolution.
If Restored Shine determines that an item was damaged before delivery, defective, or incorrectly shipped due to an error on our part, we may provide a replacement, refund, or other appropriate resolution in accordance with applicable law.
Returns related to products that were damaged during shipping may require additional information or documentation so that we can investigate the issue with the shipping carrier.
7. Products Damaged After Delivery
Restored Shine is not responsible for damage caused by improper storage, misuse, accidents, neglect, unauthorized modifications, or failure to follow the product's instructions.
Products should be stored and used according to the instructions and recommendations provided with the product.
Any product that has been altered, contaminated, or damaged after delivery may not be eligible for a refund.
8. Return Review and Approval
All returned products are subject to review after they are received.
A return shipment being delivered to Restored Shine does not automatically mean that a refund has been approved.
We reserve the right to refuse a refund if the returned product does not meet the requirements of this policy or if the return was not authorized in advance.
If a return is denied, we may contact the customer regarding the available options for the returned product.
9. Refund Processing
Once your returned product has been received and reviewed, we will notify you regarding the status of your refund request.
If your refund is approved, the applicable refund amount will be issued to the original payment method used for the purchase, unless otherwise required or agreed upon.
Refund processing times may vary depending on your payment provider, bank, or financial institution. Restored Shine is not responsible for delays caused by third-party financial institutions after a refund has been successfully issued.
10. Refunds for Promotional Offers and Discounts
If a product was purchased using a discount code, promotional offer, bundle discount, or other special pricing, the refund amount may be based on the actual amount paid for the returned product rather than the regular retail price.
Where applicable, discounts or promotional savings may be adjusted if a return causes the original order to no longer qualify for a promotional offer or discount.
Any free or promotional items included with an order may also need to be returned if the order is returned.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at refunds@restoredshine.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, we cannot guarantee that a cancellation request can be completed after an order has entered processing or has been shipped.
Once an order has shipped, the customer may be required to follow the return process outlined in this policy.
12. Exchanges
At this time, Restored Shine does not guarantee exchanges for returned products. Depending on the circumstances, we may offer a replacement or another resolution at our discretion.
Customers should contact refunds@restoredshine.com to discuss an issue with an order before returning any product.
13. Final Sale and Non-Returnable Items
Certain products or items may be designated as final sale or non-returnable when clearly stated at the time of purchase.
Products that cannot be returned under applicable law will not be excluded from any rights provided by law.
14. Changes to This Policy
Restored Shine reserves the right to update or modify this Refund and Return Policy at any time.
Any changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will generally apply to that purchase, except where changes are required by applicable law.
15. Contact Us
If you have questions about this Refund and Return Policy or would like to request a return or refund, please contact us before sending any product back.
Email: refunds@restoredshine.com
Restored Shine
Website: RestoredShine.com
We appreciate your business and the opportunity to serve you.