Shipping Policy

Last Updated: August 3, 2026

At Restored Shine, we are committed to processing and shipping your order as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products directly from Restored Shine.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed within 48 hours, excluding weekends and recognized holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that the order processing timeframe refers to the time required to prepare your order for shipment. It does not include the time required for the shipping carrier to deliver your package.

During periods of high order volume, product launches, promotional events, or other unforeseen circumstances, processing times may occasionally take longer than the standard timeframe. If a significant delay occurs, we will make reasonable efforts to communicate any relevant updates.

2. Shipping Methods and Delivery Times

Once your order has been processed and shipped, it will be handed over to the selected shipping carrier.

Available shipping methods and estimated delivery times may be displayed during the checkout process.

Estimated delivery times are provided as general guidelines and are not guaranteed unless a specific guaranteed delivery service is explicitly offered at checkout.

Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, carrier volume, and other circumstances beyond our control.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to update after your order has been shipped. In some cases, the shipping carrier may not show movement or updated tracking information immediately.

Customers can use the tracking information provided to monitor the status and progress of their shipment.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

Restored Shine is not responsible for delays, additional shipping charges, lost packages, or delivery issues resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has been processed or shipped.

5. Shipping Delays

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Restored Shine is not responsible for shipping delays caused by circumstances outside of our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Holidays
• Carrier delays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Customs or governmental delays
• Other unforeseen circumstances

If your package is delayed, we recommend checking the tracking information provided by the shipping carrier.

6. Lost, Stolen, or Missing Packages

If tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or others who may have accepted the package on your behalf.

You may also contact the shipping carrier directly for additional information or assistance.

Restored Shine is not responsible for packages that are confirmed by the shipping carrier as delivered to the address provided at checkout.

If a package is lost in transit or appears to be significantly delayed, please contact us at info@restoredshine.com. We will make reasonable efforts to assist in locating the shipment or determining the appropriate next steps.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at info@restoredshine.com.

To help us investigate the issue, we may request photographs of:

• The damaged product
• The shipping box or packaging
• Any visible damage to the package
• The shipping label

Please retain the original packaging and damaged items until the matter has been reviewed, as they may be needed for a shipping carrier claim.

8. Incorrect or Missing Items

If you receive an order that contains an incorrect item or an item appears to be missing, please contact us at info@restoredshine.com as soon as possible.

Please include your order number and a description of the issue. We may request additional information or photographs to help us investigate and resolve the matter.

9. Shipping Costs

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the shipping method selected, destination, order size, promotional offers, or other applicable factors.

Any shipping charges paid at the time of purchase are generally non-refundable, except where otherwise required by applicable law or determined by Restored Shine.

10. International Shipping

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

These charges are not controlled by Restored Shine and may vary depending on the destination and applicable local regulations.

Customers are responsible for complying with applicable laws and regulations regarding the importation of products into their country.

11. Order Changes and Cancellations

If you need to make a change to your order or request a cancellation, please contact us as soon as possible at info@restoredshine.com.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. However, we cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

Once an order has shipped, customers may need to follow the return procedures outlined in our Refund and Return Policy.

12. Contact Us

If you have questions about your order or our shipping policies, please contact us:

Restored Shine
Website: RestoredShine.com
Email: info@restoredshine.com

We appreciate your business and look forward to serving you.